Returns / Refund Policy / Cancellations
Faulty / Damaged Goods
If the product is defective, please give a full fault description and return the item with the original packaging to insure that the product is not damaged on its return journey, all manuals and accessories for a full refund or replacement within 30 days.
- We will refund the return postage costs on faulty products.
- Returned items are tested and will be returned to you if they are found to be in working order.
- Please thoroughly CLEAN all returned faulty products and wrap them securely in a plastic bag.
Cancellations
You have the right to cancel your order at any time up to 14 days starting the day after delivery. Goods are refunded within 30 days of cancellation.
If you have received the ordered goods, they must be returned in their original packaging, unopened.
Please note that once goods have been opened, the order is not eligible to be cancelled.
Movies / DVD's
All movies / DVD's sold via this website are rated by the BBFC as certificate 18 (NOT R18).
18 certificate films are different from R18 films.
R18 films can only be purchased from licensed high street sex shops and cannot be purchased by mail order and contain scenes of hardcore sex including penetration.
Although 18 certificate films are intended to stimulate and arouse and will contain strong sexual story lines and sex scenes they will not contain scenes of penetrative sex and are generally cut versions of the R18 film available.
We are unable to accept return of any opened DVD on the grounds that it is "not hardcore enough"
Clothing / Lingerie
Lingerie and items of clothing are non refundable and non exchangeable.
Please be sure that you are ordering the right product for your needs before confirming your order.
If you would like further information on products or concerning our refunds policy please contact us via email at sales@seductivetoys4u.com
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2005/20050689.htm
